Payroll Services What To Do If You Are Not Paid

If You are Not Paid

You must first determine whether or not you were paid.In Workday, click on the Pay icon and you can see if you were paid for the current pay period.  If you were not paid, check to make sure that you submitted your time before the payroll lock deadline.  If you did not submit your time before this deadline, you will need to make sure that you submit the time before the upcoming Retro deadline .  These missed hours will be paid on the next paycheck as long as they are fully approved by your supervisor.  If you did submit by the deadline, but your supervisor did not approve your time, please reach out to your department and let them know.  Payroll is not able to pay the hours until they are fully approved in Workday.

On the bottom of the Payslip, you will see payment Information, this will show you the payment distribution, if the check was sent as a physical paper check or as direct deposit.  If you were to received a paper check, you can verify the address that the check was mailed through your Contact action tab.  If the address is not correct, immediately update it through Workday self-service. If the check was mailed to an address where you no longer reside, call 335-9575, stop by Payroll Services, 236 French Administration Building, or email payroll@wsu.edu to see if the check was returned. If after 3 business days post payday, you  have not received the check or Payroll Services has not notified you that it was returned to them,  you need to complete an Affidavit of a Lost or Destroyed Warrant to begin the replacement process.

Upon completion and notarization of this affidavit, Payroll Services will begin taking action to place a stop pay on this check.

If your Payslip indicated that you would be paid through direct deposit, email payroll@wsu.edu notifying that you were not paid.  3-5 days after payday, payroll receives back funds from banks that could not be deposited.  Once we receive these funds back, we will notify you through email.  You will need to take action to ensure that your direct deposit information is corrected in Workday.

It is strongly recommended that you set up direct deposit through Workday self-service..